Privacy Policy

Bidayah Platform: We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and its associated applications, available on the Apple App Store and Google Play Store. By using our services, you agree to the practices described in this policy.

1. Information We Collect

  • Account Information: Such as name, email address, phone number, and password.
  • Store Information: Such as store name, product details, business address, and contact information.
  • Payment Information: Collected via secure service providers such as Thawani Pay or Moyasar.
  • Support Requests: Any communication you send to us.
  • Device and Usage Data: Such as device type, operating system, IP address, app version, and in-app activity.
  • Customer Data: Collected by merchants through their stores, such as names, email addresses, shipping addresses, and order details.

2. How We Use Your Information

  • To create and manage user accounts.
  • To operate the features of your online store.
  • To process financial transactions.
  • To improve user experience.
  • To provide technical support and respond to inquiries.
  • To send updates, alerts, and promotional notifications.

3. How We Share Your Information

  • We do not sell your personal information.
  • We may share information with service providers solely for payment processing purposes.
  • We may disclose information if legally required or to protect our rights.
  • Merchants are responsible for complying with privacy laws applicable to their customers.

4. Your Rights

  • You may access, update, or delete your personal information.

To exercise these rights, please contact us at: [email protected]

5. Data Retention

We retain personal data for as long as your account is active.

When you delete your account, it is closed immediately and your connected WhatsApp, Facebook and Instagram accounts are disconnected, so we receive no new messages. We keep your records for up to 12 months, with restricted access, only to prevent fraud, resolve disputes and meet legal obligations, and then delete them, except records the law requires us to keep longer (such as financial records) or records needed for an open investigation.

6. Security

We apply appropriate security measures to protect your information, but no system can be completely secure.

7. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from them.

8. Third-Party Links and Services

The app may contain links to third-party websites or tools. We are not responsible for their privacy practices.

9. Changes to This Privacy Policy

We may update this Privacy Policy. Changes will be effective once published, and we will notify you of significant updates via the app or email.

10. Data We Receive From Meta Platforms (WhatsApp, Messenger, Instagram)

When a merchant connects a WhatsApp Business Account, a Facebook Page or an Instagram professional account to Bidayah, we receive the following data through Meta's APIs, only to run that merchant's inbox:

  • Messages: the text and media (images, audio, files) that customers send to the merchant and the merchant's replies, with their timestamps and delivery/read status.
  • Sender identifiers: the customer's WhatsApp number, Page-scoped ID (Messenger) or Instagram-scoped ID, and the public profile name where available.
  • Connected account data: the name and ID of the Page, Instagram account and WhatsApp business number, and the access tokens needed to receive and reply to messages.
  • Ad data: when a chat starts from a Click-to-WhatsApp ad, the ad ID and click ID, so the merchant can see which ad started the chat.

We use this data only to: show the conversations in the merchant's inbox, let the merchant and their team reply, reply automatically with AI on the merchant's behalf if the merchant turns it on, and report ad results to Meta if the merchant chooses to. We do not sell this data or use it to build advertising profiles. We share it only with Meta, to deliver messages, and with AI providers that process a message's text to generate a reply, only when the merchant enables the AI assistant.

We keep this data while the account stays connected and active. A merchant can disconnect any channel at any time from the Channels page: we stop receiving data immediately and the conversation history stays. When the account is deleted, the retention described in section 5 applies. To request deletion, see our data deletion instructions.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Bidayah Platform
Email: [email protected]
Website: www.bidayah.net