Privacy Policy

Bidayah Platform: We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and its associated applications, available on the Apple App Store and Google Play Store. By using our services, you agree to the practices described in this policy.

1. Information We Collect

  • Account Information: Such as name, email address, phone number, and password.
  • Store Information: Such as store name, product details, business address, and contact information.
  • Payment Information: Collected via secure service providers such as Thawani Pay or Moyasar.
  • Support Requests: Any communication you send to us.
  • Device and Usage Data: Such as device type, operating system, IP address, app version, and in-app activity.
  • Customer Data: Collected by merchants through their stores, such as names, email addresses, shipping addresses, and order details.

2. How We Use Your Information

  • To create and manage user accounts.
  • To operate the features of your online store.
  • To process financial transactions.
  • To improve user experience.
  • To provide technical support and respond to inquiries.
  • To send updates, alerts, and promotional notifications.

3. How We Share Your Information

  • We do not sell your personal information.
  • We may share information with service providers solely for payment processing purposes.
  • We may disclose information if legally required or to protect our rights.
  • Merchants are responsible for complying with privacy laws applicable to their customers.

4. Your Rights

  • You may access, update, or delete your personal information.

To exercise these rights, please contact us at: [email protected]

5. Data Retention

We retain personal data for as long as your account is active or as needed for legal and operational purposes.

6. Security

We apply appropriate security measures to protect your information, but no system can be completely secure.

7. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from them.

8. Third-Party Links and Services

The app may contain links to third-party websites or tools. We are not responsible for their privacy practices.

9. Changes to This Privacy Policy

We may update this Privacy Policy. Changes will be effective once published, and we will notify you of significant updates via the app or email.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Bidayah Platform
Email: [email protected]
Website: www.bidayah.net